How It Works
Embark on a personalized journey into the world of fragrance with Polaris. Our simple subscription process is designed to bring uniquely tailored scents right to your doorstep.
Here’s how you can transform your home with just a few easy steps.
Take the Quiz
Your Scented Adventure Begins Here
Start by taking our engaging Scent Quiz. This brief journey into your preferences and lifestyle helps us understand what scents might delight and soothe you best. Whether you're drawn to the earthy aromas of a forest or the fresh breezes of the ocean, our quiz is the first step in personalizing your Polaris experience.
Powered by AI
Intelligent Selections, Tailored for You
Once your preferences are clear, our advanced AI engine takes over. It intelligently analyzes your answers to match you with candle scents that are most likely to resonate with your senses. This smart technology continuously learns and adapts to your preferences, ensuring that each delivery is more attuned to your likes than the last.
Monthly Deliveries
Consistent Delights, Delivered
Like clockwork, your selected candles will arrive at your doorstep every month. Each candle is hand-poured with care and crafted with the finest, eco-friendly soy wax to ensure a clean, long-lasting burn. Indulge in the luxury of a new scent every month, each a surprise and a delight.
Choose Your Size
Perfectly Sized for Every Space
We understand that every home and space is unique. That’s why we offer different package sizes to ensure your candle subscription fits your living space perfectly. From smaller candles ideal for cozy corners to larger ones that fill spacious rooms with fragrance, there’s a size for everyone.
Freedom to Adapt
Flexible Subscriptions
Your comfort with our service is paramount. That’s why our subscriptions are designed with flexibility in mind. Need to pause, skip, or cancel your subscription? You can make changes easily through your account management page, anytime, no questions asked.
Ready to Get Started?
Frequently Asked Questions
Are there any hidden fees or charges with my subscription?
We believe in transparency. There are no hidden fees or unexpected charges with your subscription. The price you see during the signup process is the total cost you will pay, and shipping is always included. Any changes to pricing due to updates in subscription options will be clearly communicated well in advance.
Can I gift a candle subscription to someone else?
Absolutely! A candle subscription makes a wonderful gift. You can purchase a gift subscription from our website, choosing the duration and frequency of delivery. The recipient can then take the Scent Quiz and personalize their fragrance journey. Gift subscriptions are charged in a single upfront payment and do not renew automatically.
What measures does Polaris take to ensure product quality and sustainability?
At Polaris, quality and sustainability are at the heart of everything we do. We use 100% soy wax for a cleaner burn and eco-friendly packaging materials. Each candle is hand-poured with care and meticulously checked for quality before it makes its way to you.
What happens if I receive a candle I don't like?
We strive for your complete satisfaction with every candle. If you receive a scent that doesn’t quite suit your taste, we offer hassle-free exchanges. Simply contact our customer service, and we’ll arrange for a replacement candle more suited to your preferences.
How can I pause my subscription if I'm away or have too many candles?
You can pause your subscription at any time through your account dashboard. Whether you’re traveling, or simply have an abundance of candles, you can adjust your delivery schedule to resume whenever you are ready. Our system allows for easy pause-and-resume functionality to match your lifestyle needs.